SAFETY ALERTS
We stand behind the quality of our products, and because your safety and satisfaction are our top priority. Please review our safety alerts below:
CAUTION: Be aware of pinch points which may occur on or around handles, latches, hinges, lids, and other moving components of the cooler. Avoid placing hands and fingers where injury or damage can occur. Injuries could occur if the handles, latches, hinges, lid, and other moving components on coolers are not used properly. Use safe practices on latches, handles, hinges when using them. Be aware that loose clothing and jewelry may also be caught in pivot areas of your cooler. Children should be supervised if present when using a cooler. Operate and maintain your cooler so it can be enjoyed for years to come! Thank you for purchasing an IGLOO cooler! Stay safe!
March 19, 2024: Igloo® stands behind the quality of our products, holding ourselves to the highest standards. With our customers’ safety and satisfaction as our top priority, we are voluntarily recalling the 12 Oz Kids Sipper Bottle (also known as the 12 Oz Youth Sipper Bottle). This recall strictly concerns this specific product due to the sipper component on the lid.
The Igloo® Kids/Youth Sipper Bottle item numbers associated with this product are listed as follows:
Item #00071113
Item #00071114
Item #00071115
Item #00071116
We designed this drinkware style with a lid catered to children, including a sipper component that can be thoroughly cleaned. However, the silicone sipper component on the lid can pose a potential choking hazard. We are working to provide customers with a replacement or reimbursement option.
Consumers should immediately take the recalled bottles away from children, stop using them and contact Igloo to receive a replacement bottle or refund.
Consumers should destroy the silicone spout by removing the silicone spout and cutting it into two separate pieces down the center.
Consumers should then take a photo of the spout in two separate pieces, then discard the two pieces in the trash.
Consumers should submit a photo of the spout in two separate pieces to customerservice@shop.igloocoolers.com to receive a refund in the form of a $15 online store credit, $15 gift card to be mailed to consumers, or a replacement bottle.
If consumers have the original purchase receipt, they can submit a photo of the receipt along with a photo of the destroyed bottle for a full refund in the form of the original method of payment
Consumers who purchased the recalled bottles at Rural King must contact Igloo to receive a replacement bottle, or refund in the form of a $15 credit to purchase another product at igloocoolers.com or the Igloo company store in Texas or a $15 gift card. Customers who purchased at Academy Sports + Outdoors can also return the product directly to the store for a full refund in the form of the original method of payment, $15 gift card or store credit.
Consumer Contact: Igloo at 800-273-7024 from 8 a.m. to 5 p.m. PT Monday through Friday, email at customerservice@shop.igloocoolers.com or online at www.igloocoolers.com/recalls or www.igloocoolers.com and click on “Recalls” at the bottom of the page for more information.
We sincerely apologize for any concern or inconvenience this may have caused. Our goal is to serve our customers and provide the best products that everyone can enjoy.
March 8, 2019: We are voluntarily recalling the Igloo® Marine Elite coolers. This recall concerns only those Igloo® Marine Elite coolers with stainless-steel ability to lock latches sold under the item numbers listed below:
Igloo® Marine Elite 54 quart; Item #00049374
Igloo® Marine Elite 72 quart; Item #00049375
Igloo® Marine Elite 94 quart; Item #00049574
Igloo® Marine Elite 110 quart; Item #00034108
Igloo® Marine Elite 150 quart; Item #00049573
Igloo® Lockable Latch; Item #00020087
It is possible that the stainless-steel latch could inadvertently close where the cooler cannot be forced opened from the inside. We are working closely with our distributors to send customers a free latch-replacement kit that you can use to easily and safely switch out the current latch. If you haven’t received a kit, you can contact us toll free at 1(800)-273-7024 to see if the free latch-replacement kit has already been mailed to you. Once removed, please discard the old stainless-steel latches.