Privacy Policy

Privacy Policy

Last updated: October 18, 2024

This Privacy Policy describes how Igloo Products Corp. (“Igloo”, “We”, “Our, “Us”) collects, uses, and discloses personal information about individuals who access or use our websites, mobile applications, and connected devices.  This Policy also applies to Igloo’s offline data collection, to services that link to this Privacy Policy, and in connection with our recruitment and pre-employment activities (collectively, the “Services”).  For the purposes of this Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, mobile application user, or another individual whose information we have collected pursuant to this Policy.  For the purposes of this Privacy Policy, Igloo is the controller (i.e., responsible party) of your personal information.    

Please read this Privacy Policy carefully to understand how we collect, use and (under certain conditions) disclose your personal information and your options regarding your personal information. By engaging with the Services you accept the practices described in this Policy.

Types Of Information We Collect

“Personal information” refers to information that identifies, relates to, describes, or can be associated with you. The following describes the types of information that we collect, and have collected in the preceding 12 months, and how we use that information. 

Context Types of Data Primary Purpose for Collection and Use of Data
Account Registration We collect basic identifying information such as your name and contact information when you create an account. We also collect your login credentials and information related to the actions you perform while logged into your account. We have an interest in contacting our customers and communicating with them concerning normal business administration such as product shipping and billing. Accounts can be used for easy checkout and to save your preferences and transaction history.
Commercial Information When purchasing products, you will be asked to provide basic identifying information such as your name, billing address, shipping address, email address, phone number, date of birth, and payment information. We also collect commercial information regarding products or services you have purchased, returned, exchanged, or considered. We have an interest in fulfilling our contract with you and providing receipts, order updates, and notifications related to your purchases, returns, and exchanges.
Cookies and First Party Tracking We use cookies, web beacons, pixels, internet tags, and other similar tracking technologies to monitor how you interact with our websites, including which links you click on or identifying information about your device or browser. We have an interest in making our services operate efficiently, providing account-related functionalities, understanding how you interact with our services, and maintaining security standards. We also have an interest in detecting and preventing fraud.
Cookies and Third Party Tracking We collect information about your internet activity to provide advertising about products and services tailored to your interests on our websites or on other websites. We have an interest in engaging in targeted advertising and capturing website analytics. You can manage your preferences via our Cookie Preference Manager.
Email Interconnectivity If you receive email from us, we use certain tools to capture data related to when you open or interact with our messages. We have an interest in understanding how you interact with our communications.
Job Applicant Information For visitors who apply for employment through our career website, we may collect information about you, such as your personal identifiers, location, prior employment history, references, and/or curriculum vitae. We have an interest in considering applicants for employment, managing on-boarding procedures, and improving recruitment processes.
Applicant Sensitive Personal Information We may collect sensitive data such as your social security number, driver’s license number, racial or ethnic origin, health and medical information, sexual orientation, and/or criminal history, where permitted and in accordance with applicable law. We have an interest in evaluating our diversity hiring goals, equal opportunity monitoring, and meeting legal obligations, including providing workforce accommodations.
Supplier Relationship Management We collect certain contact and business information (name, email, and professional contact details) when you or your organization provide us with certain products or services. We have an interest in administering our relationship with suppliers and performing contracts with your organization.
Feedback/Support If you provide feedback or contact us for support, we will collect your name, email, and any other content you send to us in order to reply. We have an interest in receiving and acting upon your feedback or issues.
Mailing List When you sign up for our mailing lists, we collect your email or postal address. We have an interest in sharing information about our products or services with individuals who consent to receive such information.
Online Product Registration When you register your product(s), we collect your name, shipping and billing addresses, date of purchase, phone number, and email address. We have an interest in contacting you if there is information about your product we need to communicate with you and in marketing products to you.
Surveys When you participate in a survey, we collect the information you provide through the survey. We have an interest in understanding your opinions and collecting information relevant to our organization.
Gift Information We collect your name, contact, and payment information, as well as the name, email, and/or shipping address of gift recipients, when you send gifts. We have an interest in fulfilling our contract with you.
Shows & Exhibitions We collect basic identifying and contact information such as your name, email, and employer when you sign up for or attend an event or conference. We have an interest in engaging with prospective clients and business partners and communicating with them about events we sponsor.
Social Media If you post on social media (e.g., Instagram, X, Facebook), we may request permission to share your content, including your name, handle, or other personal information you choose to share. We use this information to understand your usage of and interactions with our social media accounts and to generate related content.
Web logs We collect information such as browser type, operating system, IP address, domain name, click-activity, referring website, and date/time stamp for visitors. We have an interest in monitoring our networks and website visitors.
Product Reviews You may submit a product review, which may include your name, email, nickname, and location. Your email is kept private, but your location may be visible to other users. Your participation in product reviews is voluntary, and we process the data based on your consent.
Mobile & Connected Devices We collect login credentials, name, contact info, device information, and geolocation data from your mobile and connected devices. We have an interest in understanding how users interact with our services from mobile and connected devices.
Partner Promotion We collect information that you provide as part of a co-branded promotion with another company. We have an interest in fulfilling our promotions.
Sweepstakes or Contests We collect contact information when you participate in sweepstakes or contests to notify you if selected. In some cases, we are required by law to collect certain information from participants. We have a legitimate interest in operating sweepstakes and contests and complying with applicable laws.

 

Use And Processing of Information

In addition to the purposes and uses described above, we use information in the following ways:

      • To identify you when you visit our websites.
      • To administer, maintain, evaluate, and improve our websites, and services, and to develop new products and services.
      • To improve our services and product offerings.
      • To streamline the checkout process.
      • To conduct analytics.
      • To respond to inquiries related to support, employment opportunities, or other requests.
      • To send marketing and promotional materials, including information relating to our products, services, sales, or promotions.
      • For internal administrative purposes, to manage our business operations, to perform our obligations and exercise our rights under any agreement that you or your organization has with us.
      • To comply with applicable laws, legal obligations, and/or protect our legal interests and rights.
      • To detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions, attempts to manipulate or violate our policies, procedures, and terms and conditions, security incidents, and harm to the rights, property, or safety of Igloo and our customers, employees, or others.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you purchase products from us, we may collect your information to perform our contract with you, but we also collect your information because we have a legitimate interest in understanding who our clients are and what goods we sell to you. 

Sources of Information

We collect your personal information in the following ways, pursuant to applicable law:

  • Directly From You, when you engage with our websites, shop with us, register for an account, contact us, respond to a survey, sign up to receive emails, text messages, and/or postal mailings.
  • Through Our Use of Cookies and Other Automatic Data Collection Technologies, when you visit our websites, open or click on emails we send you, or interact with our advertisements. We or third parties we work with automatically collect certain information using technologies such as cookies, web beacons, clear GIF, pixels, internet tags, web server logs, and other data collection tools. For more information, please see the Cookies and Similar Tracking Technologies section below.
  • Through in-store and other offline technologies, in some cases, we record customer service calls for quality assurance. We also use Closed Circuit Television (CCTV) in our company store for safety, security, fraud, loss prevention, and operational purposes.
  • From Our Third-Party Partners, including from third parties that we have partnered with to provide you the products and services that you have requested from us.
  • Other Sources, including data analytics providers or publicly available sources.

Any personal information we receive from outside sources will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices.

Disclosure Of Information

Igloo may disclose, and may have disclosed in the preceding 12 months, all categories of Personal Information described above to the following parties for the purposes identified within this policy:

  • Affiliates and Acquisitions. We may disclose information to our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or anticipates acquiring, our company, business, or our assets, we will also disclose information to that company.
  • Other Disclosures with Your Consent. We may ask if you would like us to disclose your information to other unaffiliated third parties who are not described elsewhere in this policy.
  • Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also disclose your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
  • Public. Some of our websites may provide the opportunity to post comments, or reviews, on a message board or in a public forum. If you decide to submit information on these pages, that information may be publicly available.
  • Service Providers. We may share your information with service providers. Among other things, service providers may help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.
  • De-identified Personal Information. We may disclose or use aggregated or de-identified data for any lawful purpose. De-identified information is generally not considered to be Personal Information under applicable laws.

Cookies & Similar Tracking Technologies

We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs (collectively for purposes of this section, “cookies”). Cookies are small bits of data cached or stored on your computer or mobile device based on your Internet activity. We may use cookies to monitor individual activity in aggregate to improve the Services and provide features that are tailored to your needs. This section describes how we use cookies and other data-collection technologies and how you can manage cookies that are not required to operate our sites and mobile applications.

We differentiate between cookies that are essential for the technical features of our services and optional analytics and advertising cookies.

Cookie Type Description
Essential These are cookies that our websites need in order to function, and that enable you to move around our websites and features. Without these essential cookies, our websites will not perform as smoothly for you as we would like them to and we may not be able to provide certain services or features you request. Examples of where these cookies are used include to determine when you are signed in, to determine when your account has been inactive, and for other troubleshooting and security purposes.
Analytics Analytics cookies allow us to understand more about how many visitors we have to our websites, how many times they visit us, and how many times a user viewed specific pages within our websites. Although analytics cookies allow us to gather specific information about the pages that you visit and whether you have visited our websites multiple times, we cannot use them to find out details such as your name or address. We use Google Analytics. For more information about Google Analytics, please refer to “How Google Uses Information From Sites or Apps that Use Our Services,” which can be found at www.google.com/policies/privacy/partners/.
Advertising Depending on your location and in certain circumstances, we may work with third-party online or mobile network advertisers that use cookies to help us manage advertising and measure its effectiveness. These cookies enable third-party ad networks to recognize a unique cookie on your computer or mobile device and may be placed by us or our network advertising firm that works with our third-party network advertiser. The information that is collected and shared by cookies may be linked to the device identifier of the device you are using to allow us to keep track of all the sites you have visited that are associated with the ad network. This information may be used for the purpose of targeting advertisements on our websites and third-party sites based on those interests.

 

Please note that you can opt-out of certain cookies at any time via our Cookie Preference Manager. If you disable cookies, your ability to use some features of the website may be limited. Any choices concerning cookies are browser and/or device specific. If you clear your cookies from your browser on any of your devices, your choices will need to be reset.

Your Rights & Choices

Depending on where you are located, you may have certain rights associated with your personal information, including the following:

  • Promotional Emails. If you receive an email from us, you may (i) unsubscribe from all future unsolicited emails from us through a link, typically at the bottom of the email, or (ii) use our email preference center, also typically available through a link at the bottom of the email, to opt out of receiving certain types of emails from us while continuing to receive other types of emails.
  • Promotional SMS/Text Messages. You can opt out of receiving text messages from us by replying "STOP" to the text message you receive from us or following other instructions provided to you when you elected to receive texts. Please note that this will only opt you out of the specific text messaging program associated with that number.
  • Promotional Mailings. If at any time you do not want to receive offers and/or circulars from us, you can remove yourself from our mailing lists by emailing us (our contact information is below) with "NO SNAIL MAIL" in the subject line along with your name, address, and zip code. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
  • Access To Your Personal Information. You may have the right to know and access the personal information we have collected about you, including the categories of personal information, the business or commercial purpose for collecting and processing your personal information, the categories of third parties to whom we disclose personal information, the categories of personal information that may be disclosed to those third parties, and, in some instances, a list of third parties to whom we have disclosed your personal information. You may have the right to receive the personal information we process about you in a format, to the extent technically feasible, that is portable, usable, and allows you to transmit the personal information to a person without impediment.
  • Changes To Your Personal Information. If you would like to update or correct certain information, you can log into your customer account on our website, or contact us using the contact information below.
  • Deletion Of Your Personal Information. You may request that we delete your personal information. If required by law, we will grant such a request. However, when we delete personal information it will be removed from our active database, but it may remain in archives where it is not practical or possible to delete it. In addition, we may keep your personal information as needed to comply with our legal obligations, resolve disputes, and/or enforce any of our agreements.
  • Revocation Of Consent. You may revoke consent to processing (where our processing is based upon consent), by contacting us at the address described below. If you revoke your consent, we may no longer be able to provide you goods or services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity.
  • Opt-Out Preference Signals. An opt-out preference signal is a signal that is sent by a platform, technology, or mechanism on your behalf that communicates your choice to opt out of the sharing for targeted advertisements or sale of your Personal Information. You can learn more about implementing opt-out preference signals by visiting, https://globalprivacycontrol.org/, or by exploring other developing technologies and services that offer this tool. We treat opt-out preference signals as valid requests to opt out of targeted advertising. Ordinarily, your opt-out preference signal is sufficient for us to honor your request, but in some instances, we may request additional information to help facilitate your request for non-cookie-based sales or sharing.
  • Opt-Out of Targeted Advertising. You may have the right to opt out of the "sale" of your personal information. It may be considered a "sale" of personal information under applicable law when we disclose certain names and contact information to advertising networks to help deliver interest-based ads to you. Making personal information (such as online/device identifiers, browsing activity, or geolocation data) available to these third parties may be considered "targeted advertising" or a "share" under applicable law. To opt out of “targeted advertising” or the "sale" of your personal information as just described, please click the "Privacy Choices" link at the bottom of our website and set your preferences.
  • Restriction of processing of Sensitive Personal Information. You have the right to request the restriction of processing of your sensitive personal information. Where applicable, the respective sensitive personal information will be marked accordingly and may only be processed by us for certain purposes. At the current time, however, we do not use or disclose sensitive personal information for purposes other than those expressed in this Policy or otherwise permitted by applicable law, and these uses cannot be limited under California law.
  • Automated Processing. Under certain circumstances, you have the right to object to a significant decision based solely on automated processing (i.e., without human intervention) unless that decision is required or authorized by law. We do not currently perform any automated processing without human intervention.
  • Right of Non-Discrimination/Retaliation. We do not discriminate against individuals who exercise any of their rights described in this Privacy Policy, nor do we retaliate against individuals who exercise these rights.

Please note that many of the above rights are subject to exceptions and limitations. Your rights and our responses will vary based on the circumstances of the request. If you choose to assert any of these rights under applicable law, we will respond within the time period prescribed by such law.

In certain jurisdictions, a person authorized to act on your behalf may make a verifiable request related to your Personal Information. If you designate an authorized person to submit requests to exercise certain privacy rights on your behalf, we will require verification that you provided the authorized agent permission to make a request on your behalf. In any circumstance, your request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected Personal Information or an authorized representative of that person; and (ii) describe the request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

To exercise your rights, please call us at 1-800-273-7024, or submit an online request via our portal. In certain jurisdictions, you may appeal our decision to your request regarding your personal information.  To do so, pleasure contact us in any of the ways listed in the “Contact Information” section.  We respond to all appeal requests as soon as we reasonably can, and no later than legally required.  If you are a current California Igloo employee, please refer to our California Employee Privacy Notice.  Former employees may obtain a copy of the Notice by making a request using the contact information below.

How We Protect Personal Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts designed to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

How Long We Retain Personal Information

We retain information about you and your relationship with us for as long as is needed to fulfill our legitimate business purposes outlined in this Policy. The specific periods for which we keep information about you vary depending on the nature of the information, why we need it, and whether the personal information is de-identified. We also consider the minimum necessary retention period prescribed by applicable laws, recommended by industry standards, and stated in contracts and other legal obligations.

Other Important Information

The following additional information relates to our privacy practices:

  • Transmission Of Information to Other Countries. By submitting your personal information to us, you agree to the transfer, storage, and processing of your information in a country other than your country of residence, including, but not necessarily limited to, the United States. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction, you can contact us using the contact information below.
  • Changes to This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy.
  • Children's Privacy. We will not knowingly collect any personally identifiable information from children under the age of 13, and our websites and services are not directed to children under the age of 13. If a child under 13 submits personal information to Igloo and we learn that the information is from a child under 13, we will attempt to delete the information as soon as possible. In addition, we do not knowingly sell the personal information of minors under the age of 16.
  • Notice of Financial Incentive under California Law. Igloo offers programs, benefits, and other offerings to consumers related to the collection of personal information that may be deemed a “financial incentive” under California law. We may offer you one-time percentage-off coupons, discounts, or other promotions from time to time, such as when you provide us your email address and agree to receive marketing emails. Such offers may not be available at all times. The amount and terms of such offers will be presented to you at the time of the offer. You can terminate participation at any time by contacting us using the contact information below. The value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable program, less the expense related to offering those products, services, and benefits to program participants.

Contact Information

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

E-Mail Contact: privacy_policy@igloocorp.com

Mail Contact:

Igloo Products Corp. Marketing
777 Igloo Road
Katy, Texas 77494
U.S.A.

Toll Free Phone Contact: 1-800-273-7024

 

Effective Date: January 6, 2020