Contact Us
Customer Service
We're here to help! Typical reply within 2 business days.
Email: support@igloocoolers.zendesk.com
Phone: 1-800-273-7024
Hours: Monday - Friday, 6am - 5pm (PST)
Online Chat available Monday - Friday, 7am - 4pm (PST) when the chat widget is visible.
Holiday Closures
Our Customer Service team will be unavailable on the following dates:
- December 24, 2026
- December 25, 2026
- December 31, 2026
- January 1, 2027
Warranty Service
If your Igloo product fails due to defects in material or workmanship and is within the warranty period, submit a claim using our online form.
Purchased at a retailer and still within their return window? Please return it to the retailer first. If outside their window but within Igloo's warranty period, use the form below. Do not send your product back until instructed by an Igloo representative.
For electric appliances see Appliance Support below.
Returns
Start a return or exchange using our self-service portal.
- Returns accepted within 30 days - unused, in original packaging
- Customized products are not eligible for returns
- Refunds issued after inspection - typically 7-10 business days
- Return shipping and processing fees may apply
- Exchanges do not incur a return shipping fee
Appliance Support
For Igloo-branded electric appliances (refrigerators, freezers, ice makers, wine coolers), support depends on manufacture date:
- Manufactured before 1/1/2018 - Curtis International
- Manufactured after 6/1/2018 - Nostalgia Products
Marketing Requests
- Donations - donations@igloocorp.com
- Sponsorship - sponsorship@igloocorp.com
- Marketing - marketing@igloocorp.com
Bulk Custom Orders
Visit our Custom Orders for Business page
Retailer Support
- Email - sales_dept@igloocorp.com
- Phone - (281) 394-6800
- Corporate Hours - Monday - Friday, 8am - 5pm (CST)